Frequently Asked Questions (FAQ)

What’s your refund policy?

Our firm bills by retainer, flat fee, and hourly rate, depending on the project.  Fee arrangements are flexible and are conducted on a case by case basis.  Because your are purchasing consulting hours as well as tangible products, no refunds are offered by our firm if the services delivered clearly meet the Scope of Work as defined in our Fee Agreement.

Does R.L. Underwood & Associates, LLC provide direct funding?

No, R. L. Underwood & Associates, LLC provides capital sourcing services as just one of its Business Development Services.  We provide loan packaging, venture capital packaging and public program funding packaging.

Does R. L. Underwood & Associates, LLC provide grant writing services?

Yes, R. L. Underwood & Associates, LLC provides Economic & Community Development Project Grant Writing Services.  We do not provide Social Service grant writing services, but can refer you to list of competent professionals.

Do you have customer service?

Of course! Our friendly and knowledgeable principal is available to answer your questions directly.  Just drop a line or call (614) 515-0853.